Brain Surgery is less complicated than replacing a phone under warranty

[Frankie the Fink]

I just go to Best Buy - their staff seem to have their sh1t in one sock each and every time we change plans/upgrade phones/add family member to plan..

[Yadkin]

Originally Posted by Onebadcad

Update, now 100% done, I am going to the local store now, getting a FREE Samsung 23 with 256K.

It took me a few hours of frustation, but this is the best scenario.

Of course the biggest remaining issue is the data transfer, I need all my contacts, messages, photos, video, note pads, app info, game app levels, etc... to be 100%, or that will become another fistfight.

I think I can still retain my title as 'The Cheapest Bastard on the Forum'!!

Totaling up your insurance premiums and figure your time at $20/ hour, how much did this free phone cost you?

[Onebadcad]

Originally Posted by Yadkin

Totaling up your insurance premiums and figure your time at $20/ hour, how much did this free phone cost you?

My time is $100+/hr, and when you add in travel expense and ABP ramifications, I lost the monetary battle, but won THE **** YOU War, so I am happy!

[Onebadcad]

BTW, I pay the company cell phone bill with company card, pre-tax.

[Onebadcad]

Originally Posted by bill_daniels

That sounds like a store manager big fail, especially given your longevity as a customer and the fact that you have a small, but obviously commercial account Surely taking the back cover off the phone would reveal the serial number of the phone to confirm it's the one you are claiming, and beyond that, one look at your account and they should have taken your word for it. I'd suggest you send a complaint to someone at T-Mobile, but that probably would fall on deaf ears.

Their stores have no managers, just 19-year old wannabee rappers and entrepreneurs.

At least one person at tm got it, the onus IS NOT on the customer to power up a three-day non-working phone that is not damaged, while phone is under warranty / insurance with tm, as tm is the provider for insurance coverage UNLESS phone is visibly damaged, as if so then Assurant has to process claim.

I learned a little during the past three days, mostly that tm only hires the extremely stupid.

[Torqaholic]

I feel your pain.

My internet/phone went dead about a week ago. Just got it fixed. The service provider took the opportunity of my initial contact with them to upgrade my service to support a new modem they wanted to send to replace my outdated equipment.... Well, that didn't fix shit!

If you ever want to get those people off their ass just tell them you're calling to cancel your service Turns out a router was intercepting the signal between the modem and my computer. We bypassed the router by connecting computer directly to the modem and everything's good to go. I'm back!