Tesla four-year used car warranty now just one year

[Mike Mercury]

More belt-tightening ahead of Q3 report?
https://www.theverge.com/2020/10/19/...tion-model-s-x

(also below: Tesla’s seven-day return policy has been quietly removed).

Tesla has slashed its used car warranty in another round of what could be seen as belt-tightening ahead of what is expected to be a crucial third-quarter financial report.

According to Electrek, the automaker previously offered a two- to four-year warranty on used Model S and X vehicles, but now only offers a warranty of one year or 10,000 miles over the original policy.

The used-car warranty is being offered on top of a new-car warranty, which benefits anyone buying a more recent used vehicle from Tesla. But for anyone looking to acquire a used Tesla made in 2016 or later will see their warranty protections severely eroded.

Electrek doesn’t reveal why Tesla changed its used car warranty policy, but notes that it will likely diminish customer confidence in buying a used car from the automaker.

The news follows on the heels of Tesla canceling its audacious return policy in which new buyers of its electric vehicles could return them for a full refund within seven days. Tesla is expected to report its third-quarter financial status this week. Earlier this month, the company announced that it had delivered 139,300 vehicles during the third quarter, smashing its previous record for deliveries, of 112,000 cars. It was the third consecutive quarter of better-than-expected delivery numbers from Tesla.

Tesla did not immediately respond to a request for comment about its warranty.

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Tesla’s seven-day return policy has been quietly removed

The ‘no questions asked’ return policy is no more.

https://www.theverge.com/2020/10/16/...policy-removed

Tesla has reportedly canceled an audacious return policy in which new buyers of its electric vehicles could return them for a full refund within seven days. The news, reported on Friday by Electrek, marks an end to one of CEO Elon Musk’s flashier marketing strategies.

Musk has used the seven-day return policy as a way to boast about Tesla’s high customer satisfaction rates, with the company so confident new buyers would be happy with their purchase that they wouldn’t take Tesla up on its bold offer, which is practically unheard of in the standard automobile industry. The policy also bolstered the idea that Tesla cars are like consumer electronics products — you could order and customize them online and have them delivered to your door, like an Amazon package, and then return it if you were unsatisfied.

Electrek doesn’t list a concrete reason for why Tesla removed the policy, only reporting that it was removed some time yesterday and any mention of it is now scrubbed from the company’s website. Electrek reports that new buyers wishing to return a Tesla vehicle will now have to go through the customer service department, and it’s unclear what types of situations may warrant a full or even partial refund after purchase.

Tesla did not immediately respond to a request for comment. Earlier this month, Electrek reported that Tesla had dissolved its public relations department, making press inquires more difficult as there is no longer a dedicated person fielding such requests.

[MadInNc]

Shine has worn off the jewel it appears....

[Rikki Z-06]

Originally Posted by MadInNc

Shine has worn off the jewel it appears....

^^^^ This.

[ratflinger]

Bah, who needs a warranty - it's electric, it'll run forever.