Interesting conversation with Sirius/XM

[GRN ENVY]

Called to give me a special rate and all that nonsense, typical sales crap they do. I told them I didn't want the service because I think it's over priced, they activated my radio after I told them I didn't want the service... Will ride this free train. Lol

[Bill]

I'd bet barn bucks you are going to start getting bills in the mail. You got 'slammed', and the tape of that call will go the way of Lois Lerner e-mails.

[GreyGhost]

My renew is up soon...I can't wait for the fun

[Black94lt1]

Take note, there is no free ride with them. I tried that once when I was due up for renewal only to get a bill a few months later - yep, failure to pay doesn't end your contract! Now I don't even activate the free trial periods

[wwomanC6]

When I bought my truck last year it came with a free trial. It's up soon, so they called twice this week to discuss my likes and dislikes. I pretty much told them I was busy and to pack sand. I think they got the hint after the second call. We will see.

[GRN ENVY]

Well the call was recorded and I said I didn't want it so they can send the bill but I'll just go online and cancel it again.... They are crookes, but if they want to give me a free ride for a month I'm fine with it

[Bill]

Originally Posted by GRN ENVY

Well the call was recorded and I said I didn't want it so they can send the bill but I'll just go online and cancel it again.... They are crookes, but if they want to give me a free ride for a month I'm fine with it

Their recording will probably disappear. Do you have your copy of the recording?

AT&T about a year and a half ago sold my grandmother internet service. Now, Grandma was a woman in her 90's who never even owned a computer, but by God, she ordered internet service and a modem. The tape recording of her "ordering" that service conveniently was not available when I called to complain and straighten things out. She also had her phone 'slammed' to some company called Birch. I had to complain to the state attorney general to have that one resolved.

[GRN ENVY]

Originally Posted by bill_daniels

Their recording will probably disappear. Do you have your copy of the recording?

AT&T about a year and a half ago sold my grandmother internet service. Now, Grandma was a woman in her 90's who never even owned a computer, but by God, she ordered internet service and a modem. The tape recording of her "ordering" that service conveniently was not available when I called to complain and straighten things out. She also had her phone 'slammed' to some company called Birch. I had to complain to the state attorney general to have that one resolved.

That sounded fun. But I thought it was interesting that I said no and they did the service anyways.

[09CTSV]

I kept it on both cars for $77 per year. I like not having any commercials and listening to the same music when I drive long distances.

[CertInsaneC5]

Originally Posted by GRN ENVY

That sounded fun. But I thought it was interesting that I said no and they did the service anyways.

That's because you will be receiving a bill from them in the future and be talking to them again.

[JRD77VET]

Originally Posted by GRN ENVY

That sounded fun. But I thought it was interesting that I said no and they did the service anyways.

Did you write down who you talked to and the time? They will bill you They are known for not being the most upfront business

[87 Ragtop]

Originally Posted by 09CTSV

I kept it on both cars for $77 per year. I like not having any commercials and listening to the same music when I drive long distances.

I honestly don't even fight the price. For me it's worth it even on my 6 mile drive into work. The streaming on the phone isn't reliable enough to replace the sat received yet so I'm good. The last time I listened to terrestrial radio it seemed like the whole trip in was commercials!

[GRN ENVY]

This isn't my first rodeo with them, I stopped service last year because they just aren't upfront and they don't treat customers well. Plus they always renew you at the highest price and you have to argue with them for hours to pay decent money. Hell pandora is still free..... And the paid pandora is still a lot cheaper than Sirius, they can send me a bill I won't pay it, they'll call me after the bill is passed due and I'll tell them that I didn't agree to service and I dont want it and didn't want it in the first place.... They suck as a company

[CertInsaneC5]

Originally Posted by GRN ENVY

This isn't my first rodeo with them, I stopped service last year because they just aren't upfront and they don't treat customers well. Plus they always renew you at the highest price and you have to argue with them for hours to pay decent money. Hell pandora is still free..... And the paid pandora is still a lot cheaper than Sirius, they can send me a bill I won't pay it, they'll call me after the bill is passed due and I'll tell them that I didn't agree to service and I dont want it and didn't want it in the first place.... They suck as a company

Do they ding your credit rating?

[GRN ENVY]

Originally Posted by CertInsaneC5

Do they ding your credit rating?

Nope

[DAB]

They bugged me for about 9 months. Told them I don't drive enough to make it worthwhile.

[Craig]

I have four radios. I pay for two. They've never called me for anything. I love the service. Between the sat radio and the TV DVR, I never deal with commercials.

[09CTSV]

I can't stand over the air radio. It reminds me of our news cast, 10 minutes of information/songs in a half hour show, everything else commercials.

I agree with Sat radio and DVR. I hate the amount of commercials we are slammed with every day. I laugh sometimes watching older shows and seeing how they have cut the shows to make way for the proper amount of commercials.

[Hoog]

I don't think I've ever had a problem with them. I understand the ToS I agreed to when I accepted the service, so I call at the end of the trial or subscription period and resolve the cost going forward. It's usaully about a 10 minute phone call...$160?, nope...$115, nope...$77, sure...thank you. I know it renews at the full price automatically (again, ToS I agreed to...) so I don't add to the problem and then blame them for doing what exactly what they said they were going to do. I wanted to cancel a couple times (really cancel, not play the rate game) and it's the same routine...rate game...no thank you...ok, let us know if you would like to restart service....I will, thanks.

Dealing with any company's customer service is easy if you follow two rules:
1) Stay calm and polite. Don't try to turn everything into a fight, it's just business.
2) Never take no as an answer from someone who can't say yes.

Hell, even Comcast has been easy to deal with. I've been working their promotions for over three years now. One runs out, bill goes up, I call and get a new deal. I make small talk while they're clicking away. I tell them I empathize with their having to deal with difficult customers, I appreciate their help, and they bend over backwards for me....every time.

[GRN ENVY]

Originally Posted by Hoog

I don't think I've ever had a problem with them. I understand the ToS I agreed to when I accepted the service, so I call at the end of the trial or subscription period and resolve the cost going forward. It's usaully about a 10 minute phone call...$160?, nope...$115, nope...$77, sure...thank you. I know it renews at the full price automatically (again, ToS I agreed to...) so I don't add to the problem and then blame them for doing what exactly what they said they were going to do. I wanted to cancel a couple times (really cancel, not play the rate game) and it's the same routine...rate game...no thank you...ok, let us know if you would like to restart service....I will, thanks.

Dealing with any company's customer service is easy if you follow two rules:
1) Stay calm and polite. Don't try to turn everything into a fight, it's just business.
2) Never take no as an answer from someone who can't say yes.

Hell, even Comcast has been easy to deal with. I've been working their promotions for over three years now. One runs out, bill goes up, I call and get a new deal. I make small talk while they're clicking away. I tell them I empathize with their having to deal with difficult customers, I appreciate their help, and they bend over backwards for me....every time.

Oh trust me I know the whole customer service rundown, it's our main goal where I work, usually put the customer first and if within reason do what the customer is asking. Comcast is a whole other story lol. I'm sure Sirius has customer history, I have always paid the 30 for 6 months, why fight with me everytime if that's the end result..... Call me, say you want to renew at same price? I'll say yea, calls done in 30 secs. It's harder to get a customer to return than it is to get a new one. So why put your self in that disadvantage... They really need a new customer service director to change their approach.

If I ran that company, I'd implement a new price structure, create courtesy calls when subscription is about to end, which would eliminate the automatic renewal at full price that's makes so many customers mad. They need to make themselves applicable to the market, everyday they are losing market share to iTunes Radio, pandora, spotify, and googles music beta. Soon Sirius will be the dinosaur of the radio industry. Would only take a customer benefit package to change their market share.