Do companies know how to ship anymore

[wicked_c6]

Every year for the 4th of July we do a large fireworks display at our lakehouse. 3" mortar tubes, 500 gram cakes, that kinda stuff. This year instead of burning my thumbs off and scrambling to safety like a little girl I decided to order a 20 cue wireless detonating device. Basically I can wire up 20 fireworks and once and sit on my deck and lighting off fireworks (this way I don't have to worry about spilling my beer )

So the device is $400 and the firing fuses about $60 for 100. Cool considering we light off about 100 or so different fireworks.

I get the package from this company (mortar tubes online) today - shipped via USPS (first worry) - open the package and pull out the boxes. Pulling the boxes inside out the box is packed with brawny towels and crumpled up newspapers. Boxes look like they'd been humped by a great dane, then sat on by a 400 lbs postal worker then dragged behing the mail truck for 2 miles.

Apparently its a heavy flow day for me. But its about the 5th time in the past 4 months I've received a package that was totally fubared.

Here's my email back to the company:

Nice packing job on the $400 20 cue rechargeable firing system I ordered on 4/13. Always nice to see you let 12 year old handicapable kids do your packing. One would think that crumpled newspapers, and cottenelle towels should be left to light camp fires and clean up counters. While I commend you and your recycling efforts… might I suggest you package things a bit more professionally? Bubble wrap is all up about $20 for a 100ft roll. The boxes sent looked like they’d been through a warzone – plausible since it was delivered via USPS. I’d be hesitant to order anything further from your online store knowing this is how you ship items.

Appears everything works…but I think you get my complaint.

btw...the firing system is pretty damn cool. If you have lots of fireworks to setoff (or a significant others car to wireless detonate... I highly recommend it.

[G8rDMD]

Originally Posted by wicked_c6

Every year for the 4th of July we do a large fireworks display at our lakehouse. 3" mortar tubes, 500 gram cakes, that kinda stuff. This year instead of burning my thumbs off and scrambling to safety like a little girl I decided to order a 20 cue wireless detonating device. Basically I can wire up 20 fireworks and once and sit on my deck and lighting off fireworks (this way I don't have to worry about spilling my beer )

So the device is $400 and the firing fuses about $60 for 100. Cool considering we light off about 100 or so different fireworks.

I get the package from this company (mortar tubes online) today - shipped via USPS (first worry) - open the package and pull out the boxes. Pulling the boxes inside out the box is packed with brawny towels and crumpled up newspapers. Boxes look like they'd been humped by a great dane, then sat on by a 400 lbs postal worker then dragged behing the mail truck for 2 miles.

Apparently its a heavy flow day for me. But its about the 5th time in the past 4 months I've received a package that was totally fubared.

Here's my email back to the company:



btw...the firing system is pretty damn cool. If you have lots of fireworks to setoff (or a significant others car to wireless detonate... I highly recommend it.

This is honestly all I can see after reading your post and it is way TMI

[wicked_c6]

Originally Posted by G8rDMD

This is honestly all I can see after reading your post and it is way TMI

So are you saying I shouldn't also mention I put my pad on sticky side up?

[G8rDMD]

Originally Posted by wicked_c6

So are you saying I shouldn't also mention I put my pad on sticky side up?

After awhile, isn't the whole thing sticky?

[Superstreet]

Originally Posted by wicked_c6

So are you saying I shouldn't also mention I put my pad on sticky side up?

Nice!

[Kerrmudgeon]

You could have at least included some pics of the device or boxes so save this thread. Click and reading time back please!

[Superstreet]

Originally Posted by Kerrmudgeon

You could have at least included some pics of the device or boxes so save this thread. Click and reading time back please!

Careful what you ask for,Robbie. He might post pics of his pad.

[Rob]

pics of the fireworks ????

[Mark C5]

Thread save

[themonk]

The least they could've done was use Brawny, bastages!

[kingpin]

I think the heavier and the smaller the package the more it gets fecked up.

I ordered 14 speaker drivers from a company called Parts Express in Ohio a few years ago. 7 of them were damaged and the boxes looked like they were put in a compactor. Each box averaged out to $120 and was maybe an 1/8" single ply cardboard with 3/16" of foam in it. Not enough for something that weighs 20-30lbs.

When I called them about the damaged drivers they were nice enough to send me 7 more, custom pack them and send them white glove service.
They also told me to throw out the damaged ones cause it would cost more to ship them back.

When I ship things it's overpacked. An extra couple dollars in materials saves a lot of headache.