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Old 05-15-2011, 9:18am   #1
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Default Internet Connection Problem [GEEK]
help please!

my wireless laptop (only computer i have) will not stay connected to the internet. it always losing the connection

im running Windows 7, IE9

my Motorola Surfboard is new (couple of months) with a new cable

Internet is thru Comcast

this is the latest troubleshooting result


btw - im very nearly computer illiterate - be gentle
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Old 05-15-2011, 9:21am   #2
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Have you tried restarting the router and re-establishing the connection?
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Old 05-15-2011, 9:22am   #3
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How come routers and cable modems don't have freakin' power switches?
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Old 05-15-2011, 9:23am   #4
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Have you tried restarting the router and re-establishing the connection?


Try rebooting your router. If you don't know where the reboot button is, just unplug it from the power cord for about 20 seconds, plug it back in, and give it a couple of minutes to boot back up.

The other obvious question to ask is, uh, how far away are you from your router? Has anybody actually set up your wireless connection to be secure? Do you know if it is wireless N or G?
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Old 05-15-2011, 9:25am   #5
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How come routers and cable modems don't have freakin' power switches?
Some do. For instance, my Netgear wireless-N router has an actual power switch on the back. My cable modem has a reset button on the back that requires a paper clip to actuate.
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Old 05-15-2011, 9:40am   #6
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All lights have been on... And still the computer won't see it.
Ive unplugged it from the back 3 times, once from the wall plug and now I only have 2 light on. Grrr.

I'm about 20 ft from router to computer.
Its an N and yes, I think its secure

Somebody pls make it work
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Old 05-15-2011, 9:46am   #7
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Originally Posted by khblair View Post
All lights have been on... And still the computer won't see it.
Ive unplugged it from the back 3 times, once from the wall plug and now I only have 2 light on. Grrr.

I'm about 20 ft from router to computer.
Its an N and yes, I think its secure

Somebody pls make it work
Here's a question fer ya.

When you have your laptop out and about, can you connect to wireless hot spots and have no issues? Also, do you have a friend that has the same modem and if so, can you connect to it OK?

You need to isolate this problem to your laptop or your modem.
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Old 05-15-2011, 9:46am   #8
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All of the lights are on now


But this is the message I have. Says its connected but if u look at the bottom there ISNT a connection. Wtf?
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Old 05-15-2011, 9:47am   #9
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Old 05-15-2011, 9:48am   #10
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Here's a question fer ya.

When you have your laptop out and about, can you connect to wireless hot spots and have no issues? Also, do you have a friend that has the same modem and if so, can you connect to it OK?

You need to isolate this problem to your laptop or your modem.
No to all of the above
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Old 05-15-2011, 9:49am   #11
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All of the lights are on now

But this is the message I have. Says its connected but if u look at the bottom there ISNT a connection. Wtf?
Do you know anybody that can look at this for you, get into the modem setup and stuffs? You probably need to plug a computer directly into the back of the modem and bring up the modem setup in a browser to see what's going on, basically make sure the wireless settings are correct and match what you have on your laptop for that connection.
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Old 05-15-2011, 9:51am   #12
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this makes me think its in the settings somewhere....
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Old 05-15-2011, 9:53am   #13
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this makes me think its in the settings somewhere....
Yup. This is where the 15-year-old neighbor kid comes into play.

khblair, do you have an eithernet cable you can plug directly into the back of the modem and into your laptop?
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Old 05-15-2011, 10:00am   #14
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comcast guy says that is poss9ble that i have such an advanced modem and such a low internet connection/speed that its resetting itself trying to keep connected.... anyone?

my speedtest was like 1.23mbps
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Old 05-15-2011, 10:09am   #15
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comcast guy says that is poss9ble that i have such an advanced modem and such a low internet connection/speed that its resetting itself trying to keep connected.... anyone?

my speedtest was like 1.23mbps
What does it do when plugged directly into the modem? That takes the wireless connection out of the equation.
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Old 05-15-2011, 10:11am   #16
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he upgraded me to 8mbps... 6 month promotion

we'll see if that helps. stupid internet
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Old 05-15-2011, 10:12am   #17
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What does it do when plugged directly into the modem? That takes the wireless connection out of the equation.
ive always had this pr0blem - even withmy wired desktop when ihad it
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Old 05-15-2011, 10:15am   #18
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No pics of Kim?
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Old 05-15-2011, 10:15am   #19
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ive always had this pr0blem - even withmy wired desktop when ihad it
well then its time to find another internet provider...

i never liked comcrap. i have att u-verse and like it...
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Old 05-15-2011, 10:19am   #20
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ive always had this pr0blem - even withmy wired desktop when ihad it
That would have been nice to know up around the first sentence in the OP or so.
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