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11-15-2018, 2:30pm | #1 |
Explosive Salami
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[GEEK] Wired keyboard isn't working
CLIFFS: It doesn't work.
I have a Dell Optiplex 7440 AIO and it won't recognize the Dell wired keyboard. I am able to use a Wired Apple Keyboard, any other wired keyboard (even with PS2-USB adapter), and any kind of wireless keyboard with the USB RF reciever. If I use the Dell wired KB, I can't even boot to the BIOS. I did use the mac keyboard and checked all settings which are correct. When I plugged in the Dell KB, it wasn't even recognized in the BIOS or in Device manager when I booted into Windows 10. Voltage to each of the 2.0 and 3.0 USB ports is correct. I've also tried 6 different Dell Wired KBs and they failed, but worked in every other device I plugged them into. I've updated the BIOS, all drivers, did Win Updates, too. Nothing worked. I rolled back the BIOS once then one further than that and still no luck. I did find a win update that was causing problems similar back in Feb 2018, but I don't have that particular KBXXXXXX showing or hidden in updates. One suggestion on a dell forum was to reset the CMOS battery and BIOS, but that did nothing. Any ideas? I'm not allowed to use the big ****ing hammer option, Dell teir 1 support says it's because all of my keyboards are out of warranty and they fought me about elevating the issue to engineer support. |
11-15-2018, 2:58pm | #2 | ||||||
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A little hammer should work fine.
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11-15-2018, 2:59pm | #3 | ||||||
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Something is physically wrong with the USB cable most likely, or the keyboard controller is completely FUBAR. Just get a different USB keyboard and forget it.
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11-15-2018, 3:01pm | #4 | ||||||
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11-15-2018, 3:15pm | #5 | ||||||
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And if you're getting a new keyboard get one that's back-lit. I have a couple of the Corsair back-lit keyboards and like them just fine.
https://www.amazon.com/CORSAIR-K55-RGB-Gaming-Keyboard/dp/B07CQBZG7K/ref=pd_sbs_147_3 |
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11-15-2018, 3:19pm | #6 | ||||||
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Use the one off your commodore 64
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11-15-2018, 4:28pm | #7 | ||||||
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My grandson knows about computers maybe he could teach you how to work one. He should be here next weekend.
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11-15-2018, 5:17pm | #8 | ||||||
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Sorry, I'm not really able to help.
Standard debugging techniques, first plug keyboard into a different computer to test for functionality. If works, then your port is busted, if not, your keyboard is busted. Replace whatever is busted. |
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11-15-2018, 6:11pm | #9 | ||||||
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Why not the starboard that busted???
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11-15-2018, 6:19pm | #10 | ||||||
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11-16-2018, 4:27am | #11 | ||||||
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11-16-2018, 6:23am | #12 | ||||||
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Looks like the OP really broke his computer bad as he is unable to respond.
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11-16-2018, 9:32am | #13 | ||||||
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11-16-2018, 11:40am | #14 | |
Explosive Salami
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Quote:
Dell is going to have to send a new motherboard most likely. |
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11-16-2018, 12:12pm | #15 | ||||||
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11-16-2018, 12:43pm | #16 | ||||||
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Should have listened to your mother if you play with it to much you're going to break it.
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11-16-2018, 1:09pm | #17 | ||||||
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Have you tried the Dell wired keyboard with any other PC and, if so, what was the result?
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11-16-2018, 2:10pm | #18 | ||||||
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Did you try moving the OS drive from an identical model to the problem machine? Might indicate whether it's a true hardware problem, or specific to that Win installation. I did that occasionally when I used to do I.T. support, before I got this job of sitting around all day reading forums, listening to my wife, enjoying a drink or 5, etc.
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11-16-2018, 9:50pm | #19 | ||||||
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11-17-2018, 11:15am | #20 | ||||||
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Do you have a keyboard cover to prevent bodily fluids, I mean, beer, from spilling onto the keyboard?
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