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06-29-2022, 8:16am | #1 |
Explosive Salami
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How to handle company trying to get out of warranty repairs
So, I bought this Direct to Garment T-shirt printer from a company called DTG Pro. that was a huge mistake as the company has turned out to be a huge POS filled with asshole liars.
This machine is custom built, but it uses Epson electronics, print head, and software. Every now and then, I have to remove the print head to clean it in order to prevent clogging. Well, about two weeks ago, I did. when i put it back together, I go through the power on process. One switch on the back powers up the mechanical parts that move the tray up down, back and forth. The panel on the front powers on the print head which has a custom circuit board built into it, and the firmware, blah blah blah. I get it all powered on and get an error code saying the ink waste pads are at end of life (don't have those, BTW) so i clear it with software. It takes three tries to clear the error, but then I get a Paper jam error. This is common during this process, so I power the machine off. Now, it won't power on. I've done all the trouble shooting the company has told me to do, sent all the pictures and videos they want, but they keep wanting more of the same stuff. How can i get them to stop ****ing around and do one of three things: 1) fix it under warranty like they should be 2) replace it with a new machine (this one has been problematic from the start and well documented) 3) refund my money and get the POS out of my sight? Anybody got any ideas that are legal? Damn thing cost my business partner $5K and we have lost more than that in sales orders that we can't fill because of reliability issues. |
06-29-2022, 8:50am | #2 | ||||||
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06-29-2022, 8:57am | #3 |
Explosive Salami
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06-29-2022, 8:59am | #4 | |||||||
Chief Meat Gazer
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06-29-2022, 9:00am | #5 |
Explosive Salami
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06-29-2022, 9:03am | #6 | ||||||
Barn Stall Owner #1776
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Distance between you and them?
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06-29-2022, 9:05am | #7 |
Explosive Salami
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06-29-2022, 9:16am | #8 | ||||||
Barn Stall Owner #1776
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Thought maybe you'd be close enough for a personal visit.
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06-29-2022, 9:47am | #9 | ||||||
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Let's just, for the sake of argument, say you wanted to pay to have it fixed on your own. Who does the company authorize to fix their stuff? Maybe have it fixed, then fight about the bill afterwords?
And if their repair solution is to mail it to them, what would shipping to their location be? |
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06-29-2022, 9:53am | #10 | |
Explosive Salami
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06-29-2022, 9:54am | #11 | ||||||
Chief Meat Gazer
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06-29-2022, 9:57am | #12 |
Explosive Salami
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06-29-2022, 10:45am | #13 | ||||||
10cm member
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You could try filing a complaint with the FL Attorney General's office for deceptive trade practices, if the company sold you something, warrantied it, and now is refusing to honor the warranty. Perhaps a simple letter of inquiry from the FL AG might spur the manufacturer to fix your machine rather then get started with a pissing contest.
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06-29-2022, 11:10am | #14 | |
Explosive Salami
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06-29-2022, 11:28am | #15 | ||||||
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06-29-2022, 11:55am | #16 | ||||||
Sparkles Flambeaux
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they have no reason to deal with you or give you any help or money.
lesson learned. sadly, i think you are SOL. |
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06-29-2022, 11:58am | #17 |
Explosive Salami
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I have a feeling that you are right, but I will go post all of the email exchanges I've had with them on every printing forum I can find and in FB groups that I know they monitor. It's not libel if I can show the proof about how shitty they are.
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06-29-2022, 12:40pm | #18 | ||||||
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I had something similar occur years ago with a company named metzler electronics. I agree with DAB "lesson learned". I would still pursue a settlement with them but only with minimum time and effort.
Mostly, write it off and move forward, IMO. These things happen in business and they're valuable albeit expensive, learning experiences. |
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06-29-2022, 12:48pm | #19 | |
Explosive Salami
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06-29-2022, 12:55pm | #20 | ||||||
Chief Meat Gazer
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Sadly, some of these companies are nothing more than a 30+ year old... who still lives with 'rents... starting a business.
The products are not rugged enough, and just one return/refund can be the line to where he has to beg parents for more money. |
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