Don't want to hear any excuses, if you have to give one, especially personal ones, you ain't gonna be around long.
Post up and screw with them. Had a feud with a certain west coast Corvette parts company (won't mention the name
), selling cheap crappy add-on mods for top dollar with fitment problems. They took everything personal and the pissing contest started. Threatened to do some forum blasting, got my money back and swore I would never deal with them again, and haven't.