Quote:
Originally Posted by datawiz
When you find a true home, you take care of people. 
I adore this hotel. They most certainly take care of me. Time to pay it back. |
You are one of the few who understands this. It isn't even about some good food. it's about putting your money where your mouth is, and I don't mean that literally. Most people go through life thinking they are the customer, it's all due me. Staff doing their jobs, etc.....
Even just making a habit of looking everyone in the eye and saying thank you will go farther than 99% of employees' interactions, both from other associates and customers.
Quote:
Originally Posted by MrPeabody
When I sold cars I used to buy food for the service department and the detail guys. Usually pizza or breakfast burritos. They took good care of my customers, and none of them got any commission. All hourly paid. If I made a grand on a used car sale, why not take care of the people that kept it clean on the lot and fixed what was wrong with it when it came from the auction.
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Yeah, you really differentiate yourself just by being respectful to the "guys in the back." Most of the salesholes treat the techs like shit and then wonder why the techs won't do them any favors and hate them. Well, they earned it. I knew I was in well when I asked one of our lead techs for a tool one day like I had so many times before. He actually said, "Tom, you don't need to ask, I trust you." I was floored. You never hear a tech say that to a sales guy. I thanked him for thinking well of me, but that I will always ask.