A couple years ago, a customer paid the company for OT to finish a job to be shipped before Christmas so they would have it in house before the new year. ( tax reasons)
So I busted my ass to finish the job and it was packed and ready to ship the morning of Dec 20. The CUSTOMER called FedEx to pick it up at our company. They did a lot of business with them as they were their primary shipper.
No FedEx pick up for days. We both the customer and us called, FedEx said "we're too busy, will pick it up later"