Perhaps a bit off-topic, but I think it's appropriate: Many years ago when I was in law school, I had a full-time job with a concrete company. I was a concrete/steel inspector who reported direct to the President of the company. One day I received a complaint from a customer about the concrete we had sold him; he said that it was cracking badly, and he wanted it to be replaced at our cost.
I couldn't satisfy the guy, so I asked fro the President's help. His name was Brock Day, a huge, imposing man. He and I went to the job site, and Brock and I inspected it, with the customer bitching all the way. Brock looked him straight in the eye and said, "Wood warps. Concrete cracks", and then walked away. End of story.
|