Last October my sister decided Mom would be well served to have one of those MedicAlert fall detection necklaces. Since I had already tried once and failed to get her to wear one I said it wouldn't work. She insisted and I wound up ordering one, and Mom refused to wear it. (I am not allowed to be right around here.)
Well Mom passed in August, and I had long since forgotten about the thing. The charge just showed up on my credit card for the subscription. I call to cancel and am on hold for 30 minutes waiting to talk to a human, as they will not allow you to do it through the phone. Once I got a person on the phone, they said they had to transfer me to the "Retention Department" for further instructions. After 10 minutes I got mad and decided to see if I could do it online (probably should have tried that first.) In the FAQ there is an Email address that you are supposed to direct inquiries of this sort to. I hung up and Emailed.
Two minutes later I get an undeliverable Email message:
Quote:
Your message to Retention@####lalert.com couldn't be delivered.
The group Retention only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
|
Probably just going to tell AmEx it is no longer a valid charge, at least that way MA is motivated to actually be helpful.