a couple of notes....
Sears will try to repair your broken ratchet first, and/or hand you a rebuilt used one. Lately, I've heard that just being handed a brand new one won't work out unless you cause a BIG STINK in front of everyone.
Suggestion; ask them to repair the one you brought in. Most Sears stores carry replacement parts; and will repair the ratchet while you wait.
Also, the Craftsman warranty
does not cover commercial users. Personal use... OK; business use... not-OK.
Years ago I went to Sears on lunck break to return two broken sockets. The register dude saw the company name on my shirt and wanted to know who the sockets belonged to. I said they were mine -personal- but he didn't believe me at the start. It took some convincing... but I finally got them replaced.
Quote:
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Originally Posted by from a tool forum
I had a lady at Sears Corporate office in Chicago tell me that since I own my own "commercial" buisiness none of my Craftsman tools are warranted at all, past 90 days. By the way, this is supposed to apply to Farming and Racing as well.
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