Problem is, every time they "overhaul" it, it gets worse. I have lost count over the last few decades of how many times they trashed tens of millions of dollars worth of defective computer hardware and software and started over.
A few years ago I actually benefitted from their incompetence. I had moved, so I went there to do a simple change of address on my license which had a year or two left on it. I went in person because the picture on my license was over ten years old from renewing by mail. They just reuse the old picture. I wanted a new one.
So about halfway through the process, the lady says "Damn! I entered this as a renewal, not a change of address. I'm not going to start over. This is your lucky day. You're getting a renewal good for five years."
No written test, no eye test (I'm already flagged for corrective lenses) and minimal fee. I can't remember how much. Just had my picture taken and got the license in the mail not long after that. Felt like I won the lottery.
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