Quote:
Originally Posted by Onebadcad
The store would not accept the phone due to it would not power up.
The phone is under warranty, even though 4+ years old.
Our corporate POS account rep would not call me back.
Finally, someone in customer service listened to me.
They agreed a phone under warranty that is broken should not have to be powered to be eligible for an upgrade.
On my store visits I explained the above, they would not listen to simple objectivity.
TM sucks ass, as does art, who was my previous for over 15 years.
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That sounds like a store manager big fail, especially given your longevity as a customer and the fact that you have a small, but obviously commercial account Surely taking the back cover off the phone would reveal the serial number of the phone to confirm it's the one you are claiming, and beyond that, one look at your account and they should have taken your word for it. I'd suggest you send a complaint to someone at T-Mobile, but that probably would fall on deaf ears.