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Old 05-23-2020, 5:40pm   #26030
Hardluck
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Quote:
Originally Posted by Mick View Post
Probably not. The "C98" error is the most common error for HP printers. It is usually caused by a carriage jam, caused by an improperly cleared paper jam, or an improperly installed ink cartridge. The other two errors are telling you that you need to download and install updated drivers.

Unplug the printer from the power, open the top of the printer, and take out all your ink cartridges. Make sure there isn't any paper jammed in there, and that the carriage can move freely. Re-install your ink cartridges, making sure they are seated properly. Plug the printer back in, and turn it on. Do the head cleaning thing, and see if it will clean the head itself. Then, download and install the updated drivers. I'm told that fixes it most of the time.
No paper jam and ink cartidges are all the way to right under a plastic cover. They won't move from under cover to be able to get them out!!!Carriage won't move!!!
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