Quality control - Update
I had 2 items delivered in the past 2 days: a pair of shoes and a poly lumber 5’ glider.
The shoes ordered were size 13. The shipping invoice stated size 13, the box from the manufacturer was labeled size 13, but the shoes in the box were size 10.
The glider came in 2 large boxes, total weight @ 100 lbs. the boxes were heavily taped, so I cut them open. I,sorted the parts and hardware, then noticed I was sent a swing instead of the glider ordered.
The shoes are a simple return. I really don’t look forward to screwing with the 5’ swing return. Does anyone pay attention anymore?
Update- The new shoes were no problem. Company sent new ones next day and a free return label.
As for the swing/glider mishap - LuxCraft sent the proper glider the next business day and just told me to keep the swing at no cost as return would be a major inconvenience. That's more than fair.
Last edited by Ol Timer; 05-07-2019 at 11:15am.
Reason: Update
|