Quality control - Update
I had 2 items delivered in the past 2 days: a pair of shoes and a poly lumber 5’ glider.
The shoes ordered were size 13. The shipping invoice stated size 13, the box from the manufacturer was labeled size 13, but the shoes in the box were size 10. The glider came in 2 large boxes, total weight @ 100 lbs. the boxes were heavily taped, so I cut them open. I,sorted the parts and hardware, then noticed I was sent a swing instead of the glider ordered. The shoes are a simple return. I really don’t look forward to screwing with the 5’ swing return. Does anyone pay attention anymore? Update- The new shoes were no problem. Company sent new ones next day and a free return label. As for the swing/glider mishap - LuxCraft sent the proper glider the next business day and just told me to keep the swing at no cost as return would be a major inconvenience. That's more than fair. |
Thank you for shopping, please give us 5 stars so we can keep selling crap to unsuspecting rubes.
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I purchased a pair of Maelstrom boots when they were on sale black friday. I started wearing them in March. In the middle of April, I had a problem with the side zipper after wearing them about 6 weeks.
I sent pictures of the broken side zipper and they are sending me a brand new pair and they are scheduled for delivery on Monday. GREAT customer service. ~~~~~~~~~ Two years ago, I purchased a pair of New Balance work shoes. the soles split after 6 weeks. Basically New Balance told me "tough shit" and wouldn't stand behind their product. I haven't purchased any more NB products and will NOT. New balance can go choke on a bag of dicks :slap: |
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Not so much quality control but package handling, all four of the wheels I bought for my wife’s car arrived bent, the boxes are amazingly destroyed, never seen anything like it before. I’m not looking forward to the return either
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Now you guys know why I resist online shopping with such fervor. I like to see and inspect my goods BEFORE purchase.
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Just because the item you ordered is out of stock, that's no reason to hold up things in the shipping department.:leaving:
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but then again you have New Balance losing a 30+ year customer because they don't stand behind their product. :bslap: |
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Sometimes things work out.
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I Ammozoned a small 3.5 cu ft. chest freezer about a month ago....185 bux, delivered....took less than a week to get here.....in HD/etc....300++ bux....
no dents, not even a scratch on it, werks fine ~2 yr warranty..... can't bitch....:seasix: |
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Last month I ordered and paid for two complete AR-15 uppers from Palmetto Arms. When they arrived, there was only one in the box. The shipping document claimed there was two shipped, but the listed weight of the UPS box belied that. Fortunately, I retained the shipping bill, and convinced the lady at customer service that indeed, they had screwed up, and immediately shipped another to me. Whew!
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:seasix: |
I can't count the orders we have placed thru Amazon. In all of over the years we have received two items which were damaged in shipment. Amazon replaced both without a second thought and had us dispose of the old ones at no cost to us.
I ordered a pair of shoes which my mistake were the wrong size. Had the correct pair in two days and the old ones returned with a simple address label. Pretty easy in all. |
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