Mike Mercury
08-06-2015, 8:32am
'Asshole'
A Comcast customer received a shocking bill recently, and it wasn't the dollar amount that stood out. It was the name on the bill, which someone at the company had changed from Ricardo Brown to "Asshole Brown."
The customer must have done something pretty bad for someone to do that. What was their crime? Lisa Brown wanted to quit the cable part of their agreement with Comcast. When they transferred her to a "retention specialist," she politely turned down their offer to sign up for a new contract.
That's it.
Comcast has now come out and confirmed the bill is real and have apologized for what they call a "completely unacceptable and inappropriate name change."
"We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate
steps to prevent this from happening again."
Comcast apparently plans to fire the person who changed the name, refund the past two years' service and add on two more.
http://images.dailykos.com/images/126476/large/o-COMCAST-570.jpg?1422544083
A Comcast customer received a shocking bill recently, and it wasn't the dollar amount that stood out. It was the name on the bill, which someone at the company had changed from Ricardo Brown to "Asshole Brown."
The customer must have done something pretty bad for someone to do that. What was their crime? Lisa Brown wanted to quit the cable part of their agreement with Comcast. When they transferred her to a "retention specialist," she politely turned down their offer to sign up for a new contract.
That's it.
Comcast has now come out and confirmed the bill is real and have apologized for what they call a "completely unacceptable and inappropriate name change."
"We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate
steps to prevent this from happening again."
Comcast apparently plans to fire the person who changed the name, refund the past two years' service and add on two more.
http://images.dailykos.com/images/126476/large/o-COMCAST-570.jpg?1422544083