Re: Fios

[Shrike6]

Our Fios service went down Friday at noon. Called their "service" number, and the rep walked me through every step trying to help me find the trouble. Half hour later, he says I have a dead terminal. So, I need a tech to come out and replace the whole thing. But, all their techs are busy for next 2 days. So, 2 days without cable, no phone, no internet, no tv.
My appointment is set up for this morning between 8 and 12 noon. Got everything cleared away for the guy to have easy access. Been up since 7.
Sucks when everything comes on the same service, it all goes out at the same time. If I didn't have a cell phone, and cellular network connection on my IPad, I'd really be screwed.
Now I have to wait for the tech to get here. Hope this goes smoothly, but, knowing Verizon, I fear the worst.
Waiting kills me, I have no patience with incompetance.

[wwomanC6]

That would definitely make me rethink bundling all those together. I used to have phone and internet with ATT, but got ride of them. Everything is separate now. Hope they get you fixed up and back in the media today!

[Shrike6]

Thanks, Wendy.
My wife hasn't been able to order anything from Amazon, or surf the web while watching TCM for 48 hours, and she is starting to have the shakes.
If I didn't have ATT unlimited data on my iPad, ( grandfathered in), I'd be hurting, too.

[Chuck A]

had that happen to me also , but for me they never showed up till the next day after they said, yea they suck
very bad ordeal, indeed

[John Wiz]

We've got their Quantum service, and we've had several of the smaller boxes not able to receive any TV channels (they receive on demand and DVR, but no channels). Spent half an hour on the phone rebooting, resetting and they still can't figure it out. One that was having the issue seems to have fixed itself, but then another one went down. Their service really had no clue other than to send out a technician. Not really happy with their support, but the sad part is they are better than comcrap, how pathetic is that.

[Shrike6]

Well, 2 1/2 hours waiting. Not a peep.

[Chuck A]

Well, 2 1/2 hours waiting. Not a peep.

crack open a beer or a mixed drink , you will be awaiting a long time, i speak from experience, sorry:yesnod::yesnod:

[Shrike6]

With my level of impatience right now, I better remain sober.
Things will very likely heat up after my wife gets up and finds out they haven't been here.

[island14]

I just clicked to see what a Fios was

Sux to not have net, and we have lots of electrical outages here, so spend a lot of quiet evenings with a kerosene lamp.

Hope they get it fixed fast for you.

:cert:

[Aerovette]

Start doing something very important. Surely they will be there to interrupt it.

[Nemesis]

Go outside.

http://www.parentnormal.com/wp-content/uploads/2014/09/cryingbabyincrib.jpg

[Chuck A]

They don't even give a courtesy call just to keep you informed but be late with payment then all of a sudden they call and send emails, sorry again stay calm

[Shrike6]

Gotta wait for those crapweasels, who are late. I'm on hold trying to get a human on the phone.
And if you can't be constructive or respectful, shut yer pie hole.

[Nemesis]

Gotta wait for those crapweasels, who are late. I'm on hold trying to get a human on the phone.
And if you can't be constructive or respectful, shut yer pie hole.

http://img06.deviantart.net/20e3/i/2008/262/2/9/tdk__why_so_serious__by_sanctioned.jpg

[Shrike6]

Well, guy just left. 5 minute job. Nothing fubared at my house, naturally.
Turns out, the Fios crew who were working up at the main box last week were "cleaning up" and forgot to reconnect everybody in the neighborhood. My tech told me he has been reconnecting lots of people here the past few days.
Of course, he showed at 2pm. I can relax now. Need a few drinks.

[JRD77VET]

Well, guy just left. 5 minute job. Nothing fubared at my house, naturally.
Turns out, the Fios crew who were working up at the main box last week were "cleaning up" and forgot to reconnect everybody in the neighborhood. My tech told me he has been reconnecting lots of people here the past few days.
Of course, he showed at 2pm. I can relax now. Need a few drinks.

Good to hear it got fixed. :seasix:

[Jeff '79]

We've got their Quantum service, and we've had several of the smaller boxes not able to receive any TV channels (they receive on demand and DVR, but no channels). Spent half an hour on the phone rebooting, resetting and they still can't figure it out. One that was having the issue seems to have fixed itself, but then another one went down. Their service really had no clue other than to send out a technician. Not really happy with their support, but the sad part is they are better than comcrap, how pathetic is that.

They don't have the bugs worked out of Quantum yet.
Cancel it and get your money back.
This is from a buddy who is a FIOS installer.
He said that they'll eventually get it right and that it'll work fine, but until then, don't get it.

[Aerovette]

Well, guy just left. 5 minute job. Nothing fubared at my house, naturally.
Turns out, the Fios crew who were working up at the main box last week were "cleaning up" and forgot to reconnect everybody in the neighborhood. My tech told me he has been reconnecting lots of people here the past few days.Of course, he showed at 2pm. I can relax now. Need a few drinks.

Why would you even have needed to call them? If they knew for the last few days that this condition existed, why not go once and hook everything back up instead of waiting for each customer to call?

[Shrike6]

Why would you even have needed to call them? If they knew for the last few days that this condition existed, why not go once and hook everything back up instead of waiting for each customer to call?

Because Verizon.

[DJ_Critterus]

When my DirecTv went out a couple times a few years ago, I always got some excuse that the techs couldn't come for a week or so and blah blah blah. I always made them pro-rate my service, too, but that never happened without a fight. You should get two days worth of pro-rate, too. After all, their equipment failed so why should you pay for service you can't use?

[Shrike6]

OK, latest update. After I registered complaints with the Va dept of consumer affairs, the Virginia Communications Comission and the FCC, I just got a call from some Verizon VP in New Jersey. He mouthed a completely insincere apology and said they would credit the 2 days of no service on my bill. Then he refused any other compensation or letter of apology.
He also said that they would "speak to" the tech that told me what caused the outage ( they deny it was an outage). I argued all my issues with him, but he just doubled down on the stonewall response, and reiterated that the tech was not supposed to disclose any info about the problem. Also said that they "didn't know" how many houses in my subdivision were affected, and it was "an accident". I called bs, and told him there are no accidents, only bad training and techs who rushed to get done early on Friday.
Wow! What a load of crap. I reported the call's substance to the Virginia Corporation Copmission right afterwards. When I hear back from the other organizations, I will update them as well.

[DJ_Critterus]

Change your service provider.

[boracayjohnny]

Years ago, there wasn't an internet or cable/satellite. The tv didn't work? The tornado/high wind took down the antenna. Put it back up and good to go. Nowadays, there's a lot of gee whiz stuff. One hiccup and it's all down.

Now, get off my lawn. :D

[DukeAllen]

Change your service provider.

:iagree: His current service is about to develop "issues".