Laptop Guru needed

[Blue 92]

We have a friend in a nursing home. We bought her a replacement laptop about 2 months ago. The one she had suffered from being dropped from her bed (multiple times....).

She is not mobile and in bed almost 24 hours a day.

She has now dropped the new laptop ("I've only dropped it two or three times") :slap: and killed the keyboard.

This one is a Toshiba C55-A5190 with Windows 8.

The keyboard is now fubared. It works when you first boot up and allows you to enter the password via the keyboard. From that point on it is not functional. Caps Lock light does not respond, Enter = nada.

I've deleted the device and rebooted. Works for the password entry then the keyboard shuts down.

I've deleted the keyboard, re-installed the drivers, still nada. Same behavior each time. It works for entry of the password then quits.

Any ideas?

[Datawiz]

Google replacement laptop keyboards.

I've replaced many over the years. Not a difficult task. :seasix:

[Blue 92]

Google replacement laptop keyboards.

I've replaced many over the years. Not a difficult task. :seasix:

I have before as well but the thing is it WORKS!

When entering the password on boot up it works perfectly. Shift, Caps lock light, upper case, lower case etc. But after entering the password the desktop displays and the keyboard just runs off and hides.

[Datawiz]

I have before as well but the thing is it WORKS!

When entering the password on boot up it works perfectly. Shift, Caps lock light, upper case, lower case etc. But after entering the password the desktop displays and the keyboard just runs off and hides.

Virus?

[Aerovette]

We have a friend in a nursing home. We bought her a replacement laptop about 2 months ago. The one she had suffered from being dropped from her bed (multiple times....).

She is not mobile and in bed almost 24 hours a day.

She has now dropped the new laptop ("I've only dropped it two or three times") :slap: and killed the keyboard.

This one is a Toshiba C55-A5190 with Windows 8.

The keyboard is now fubared. It works when you first boot up and allows you to enter the password via the keyboard. From that point on it is not functional. Caps Lock light does not respond, Enter = nada.

I've deleted the device and rebooted. Works for the password entry then the keyboard shuts down.

I've deleted the keyboard, re-installed the drivers, still nada. Same behavior each time. It works for entry of the password then quits.

Any ideas?

I think she is telling you she wants a new one. You're not getting the hint :D

[Blue 92]

I think she is telling you she wants a new one. You're not getting the hint :D

The next one I buy her will be a tablet.

8 1/2 x 11 with a Sharpie....

First one she killed the hard drive. That was a simple fix.

============================

Turned out to be she must have played with a setting in the Access area that disabled the physical keyboard after login. Believe it was linked somehow to the on screen keyboard.

[Steve Austin]

Does sound like a virus. Hitting porn sites ?? Can you try a wireless USB keyboard ?

[GentleBen]

Could it be that when she dropped the computer it somehow redefined the keyboard? For instance, if you're using an "English" keyboard (defined as one for Great Britain) the various keys are mapped to something else.

This is the top line of a US keyboard:
!@#$%^&*()

This is the top line of an English keyboard:
!"£$%^&*()

Have you tried (a) a hardwired keyboard and (b) have you tried booting the PC up in safe mode to see if that fixes the problem?