(reloaders) This is why I like RCBS -- customer service

[JRD77VET]

I was reloading some 5.56 for my AR-15 and bent a decapping pin on my RCBS resizing die ( #11101 ). When I removed the resizing button, the threads where all torn up on the threaded shaft. It had to be a factory defect as I purchased this die set brand new when I purchased my AR-15 about 15 years ago. I put a new button head pin in but the resizing button just spun.

I looked online but it seemed everybody was back ordered on the pin. I was talking with my friend George and he said contact RCBS. They have great customer service.

I emailed them, explained what happened and wanted to know how much for a new threaded shaft with sizing button.

When they emailed me back, they said it was covered under warranty and would be free of charge.

Sure enough, a brand new threaded shaft with correct button head decapping pin PLUS 5 extra pins. :cool1:

GREAT customer service :yesnod:

new on the left, old on right
http://img.photobucket.com/albums/v78/JRD77VET/Seneca%20Arms%20Co/reloading/DSC00289.jpg~original

[StaticCling]

Everybody bags on LEE, but they do the same thing. They have GREAT customer service. A good solid American company with good values.

I have some Harrell's Precision equipment as well, they are more of a boutique company, but when you call you actually talk to Mr. Linwood Harrell himself. And to top it all off, when you order something, they just send it out WITHOUT PAYMENT. They don't even take credit cards! Good 'ole Linwood says '"'ll mail it out, if you like it send me a check, if you don't send it back." Old School Honor System. :seasix: