What would you guys do?

[island14]

I need your opinions on this before I decide.

I have a customer that bought a digital download manual.

He sent me a letter demanding a full refund and claims that my PDF download link contained a virus.

I suspect he is making this up and has already downloaded the manual, and now just trying to get a freebie..

I Clearly state in FAQ pages at my website that there are no refunds on digital manuals

(for obvious reasons)


-----------------------------------------------------
His email

Thanks for the Malware. Please issue a refund to my Paypal account


--------------------------------
My first reply

I have no idea what you are talking about, but you most certainly did not
get any malware from me, or this pdf download.
---------------------------------
His reply

Your download also included QuickShare, which contained 2 viruses. If you
are unaware of it, you might want to do a little research. I was never able
to complete the download, and would like a refund.
---------------------------------
My reply

Hi XXXXX,

I have never had a complaint like this from anyone over any of my manuals.

But to be sure that nothing new has happened, and that the file has no
virus or malware, I downloaded it myself.

No warnings, and after downloading I ran an AVG Anti Virus Scan on the file,
(it contains no threats)

I am not sure why you are getting a warning message, but possibly you
already have the malware on your computer and you got it somewhere else.

I Googled Quickshare, and it does look like a nasty little bug to have, but
meanwhile while searching I found out that yes it is possible for a PDF to
contain a virus.

Something that I never believed to be true.... but see now that the free
adobe versions will not even allow a virus to run, so only the professional
versions can open it... if a file was in fact infected.

My research also found that even though it is possible, it is very remote
and not even much of a true risk.

Can a PDF document contain a virus? (http://www.enfocus.com/en/support/knowledge-base/can-a-pdf-document-contain-a-virus)

I suggest you google "pdf ebook", or "pdf manual", then go download any of
the free stuff that you find out there to see if you get another warning
message.

I can safely say that my manual does NOT have a virus, but to further make
you happy, I made a new pdf from jpg scans, and re-uploaded it for you as a
new download.

I have been meaning to do this sometime anyways as these scans are larger
and easier read, and will print more clear.

Here is the new download link for you below.

XXXXXXXXXXXXXXXXXXXXXXXXXXXXX

(and gave him a new download..)

----------------------------------------

This was the original download link

As I said, I downloaded it myself, and scanned it with AVG and it shows as no threats.

Anyone here want to test it also for me?

This is for the 1957 Corvette Fuel Injection

http://carburetor-manual.com/libro/Rochester-Fuel-Injection-1957.pdf

-----------------------------------------------

I sent the above letter to him a few days ago and did not hear back from him so figured that he got his new download and realized I was right, but he just sent a new email..

----------------------------------------------
His latest email

Please respond to my request for a refund within 24 hours to avoid negative feedback

Thank You,
---------------------------------------------



This is not an ebay deal, negative feedback? file a paypal claim?
post crap on a forum somewhere? :island14:

It is not a lot of money, only $7.99, and the issue I have is I just think he is just running a scam, and I hate to give in for that reason..

But possibly he did get a warning message, how can this be explained?

I get no warning messages, and as I said, I downloaded it, scanned it, and it shows as good with AVG


Your thoughts? :island14:

[Rob]

Give him a voucher for a free download :seasix:

[island14]

Give him a voucher for a free download :seasix:

:lol:



Like I said, I made a new PDF file, uploaded it and sent that to him also.

He has made no comments on my letter of follow up, and checking the file myself, just demands a refund.

if I really thought there were any truth to his statements, I would not even argue about it, I just think he is scamming so don't want to give in.

[Sea Six]

Give him a voucher for a free download :seasix:

:iagree:

And make it expire about three days after he gets it.

And have "blackout" dates. :yesnod:



:hurray:

[slewfoot]

Give him a voucher for a free download :seasix:

This is good and along with it, the explanation this is to avoid people who download, then claim its bad wanting a refund.

If not, send him a fkn virus on the next email and charge him for it! :rofl:

[DAB]

Have him send his computer to you to inspect and clean of viruses.

[island14]

This is good and along with it, the explanation this is to avoid people who download, then claim its bad wanting a refund.

If not send him a fkn virus onthe next email and charge him for it! :rofl:


I'm hoping a few of the IT guys here will test the link, or explain to me how he could get a warning message.

Who knows, I know the file has no virus, but maybe this guy really believes it does for some reason. :island14:

If he is truly bullshit and just a scammer, then maybe he needs a subscription to Cat Facts! :D :Jeff '79:

[ConstantChange]

Follow your policy 100%. You said "I Clearly state in FAQ pages at my website that there are no refunds on digital manuals." End of story. No refund.

[Y2Kvert4me]

I'm sure there was no virus, but to answer the question, I guess I'd be curious to see how/where this is available for sale.

Meaning, what can he do to negatively impact future business? Is there any practical means for him to further this matter?


Edit: Nevermind, just looked at the site. I'd ignore it, he may dispute Paypal, but as long as you can provide proof of delivery, he faces a difficult battle with them and will likely give up before ever seeing his $8 back.

[OddBall]

Tell him that you'll first need a picture of him holding a fish over head and a red circle painted on his teat.

[C5SilverBullet]

I didn't get a virus warning.

I'd tell him to politely go F off. After that, send me his email address, so I can tell him I just downloaded it for free.

[DAB]

sure, you'll give him a refund. in person. show up, with proof of ID and purchase, and he'll get his $$. in pesos.

[FasterTraffic]

Tell him you went to PayPal to submit his refund and it gave you a virus.

[MrPeabody]

Tell him if he doesn't leave you alone you will eat his dog.

[DAB]

lie.

he's lying, so can you.

tell him you sent a refund.

didn't get it? not your problem.

[island14]

I'm sure there was no virus, but to answer the question, I guess I'd be curious to see how/where this is available for sale.

Meaning, what can he do to negatively impact future business? Is there any practical means for him to further this matter?


There is no virus, and the download link is in the OP in bold.

I have never had anyone complain about that ever! this guy is a first.


Since you asked.

My Site.
Carburetor-Manual.com (http://carburetor-manual.com)

I'm not trying to promote any business here with you guys.

Anyone here I have always sent stuff to for free when asked, or I see a need.



What could he do? file a claim at Paypal, maybe get his money back, not likely as they do not give refunds on digital items.

Possibly he could make negative comments on a forum somewhere, other than that... nothing that I can think of.

[Y2Kvert4me]

Since you asked.

My Site.
Carburetor-Manual.com (http://carburetor-manual.com)
Updated my above post before you posted...

Ignore it, most likely he'll do nothing.
Small chance he'll dispute it with Paypal.
Even smaller chance he'll ever see a refund.

(I'm assuming this is not a repeat customer)


No worries about posting your site here. :)


:cheers:

[Steve Austin]

Tell him to quit downloading the porn.:cert:

[island14]

I didn't get a virus warning.

I'd tell him to politely go F off. After that, send me his email address, so I can tell him I just downloaded it for free.

If you want the link to the larger version let me know. :seasix:



I also have the manuals for the 1958 to 1962 Injections, and also the 63-65 Injections.

Also have the Holley & Rochester Carbs used on Vettes, Transmission Manuals.

Heck what do you guys need? :island14:

Anyone here please feel free to PM me anytime if there is something you need info for.

If I have it...... its on the house!

:cert:

[DAB]

Carburetor? i've heard about those..... :willy:

$8? he's making a stink about $8? he has way too much time on his hands.

you could always mail him a PDF on a CD (or have one of us do it for you). and once sent, no more orders from him.

[C5SilverBullet]

If you want the link to the larger version let me know. :seasix:



I also have the manuals for the 1958 to 1962 Injections, and also the 63-65 Injections.

Also have the Holley & Rochester Carbs used on Vettes, Transmission Manuals.

Heck what do you guys need? :island14:

Anyone here please feel free to PM me anytime if there is something you need info for.

If I have it...... its on the house!

:cert:
I don't even have a car with a carb, I just thought I'd rub it in a little. :lol:

Thanks though!

[island14]

Tell him to quit downloading the porn.:cert:

All joking aside, I'm thinking that if he is not just making this story up, and truly believes it..

He has malware already that he got somewhere else, and he will get warning messages now and then until he pays them to remove it, or he figures out it's a scam and removes it himself.

I had malware once years ago that I couldn't remove, but turned it off in the startup menu so never saw it again.

[island14]

I don't even have a car with a carb, I just thought I'd rub it in a little. :lol:

Thanks though!



Don't feel bad.. I don't even have a car! :Jeff '79:


Just a Motorcycle, with bent front forks... :datawiz:

[island14]

Carburetor? i've heard about those..... :willy:

$8? he's making a stink about $8? he has way too much time on his hands.

you could always mail him a PDF on a CD (or have one of us do it for you). and once sent, no more orders from him.

I have had people in the past that were computer challenged that could not figure out how to download, or install adobe, so sent them a CD. :yesnod:

It doesn't happen often, but you can tell when they are being truthful and you can't help but feel sorry for them.

[Crowvet]

Send him a refund that contains a virus, so he gets what he is accusing you of. This should make him happy.

[mrvette]

There is no virus, and the download link is in the OP in bold.

I have never had anyone complain about that ever! this guy is a first.


Since you asked.

My Site.
Carburetor-Manual.com (http://carburetor-manual.com)

I'm not trying to promote any business here with you guys.

Anyone here I have always sent stuff to for free when asked, or I see a need.



What could he do? file a claim at Paypal, maybe get his money back, not likely as they do not give refunds on digital items.

Possibly he could make negative comments on a forum somewhere, other than that... nothing that I can think of.

I 14, I wish the hell I knew of your operation there some months ago....I odered a DVD/CD of an 01 Ford Focus svc manual....off ebay....only 20 bux or so, but it's SO unfriendly to find WTF I need on it, I almost wish I paid 100 bux for the damn hard copy.....

:issues: I gotta try about 20 attempts on various shit to pull up much of anything.....what I really want is a complete wiring diagram with parts locations/computer locations in the vehicle.....as you know, modern cars are a bitch to fix for some silly reasons having to do with planned destruction.....

same thing for a 96 Chebby Silverado P/U...extended cab with all the bells and whistles....shit I"d just love to find the ****ing Nader beepers to cut the bells of that bastard.....annoying CRAP....

:issues:

[Dan Dlabay]

I just opened the file. No problem.:cert:

[Bill]

sure, you'll give him a refund. in person. show up, with proof of ID and purchase, and he'll get his $$. in pesos.

Racist!

[island14]

Dear XXXXX,

I do not have any money so am sending you this drawing I did of a spider instead. I value the drawing at $7.99 so trust that this settles the matter.
Regards, Tim.

http://www.blogcdn.com/www.switched.com/media/2008/11/spider.jpg

[MrPeabody]

If you give him a refund, he will see it as you admitting you gave him the virus, then he will seek compensation for that. It will never end. I would just ignore him at this point. I'm sure he has others he is working similar scams on. He will seek out those who comply with him in any way and go after them.

[Blue 92]

Tell him you'll be happy to refund his money as soon as he returns the virus laden PDF so you can review it. :yesnod:

[DukeAllen]

Tell him you'll be happy to refund his money as soon as he returns the virus laden computer so you can check it. :yesnod:

fixed

[Torqaholic]

I'm hoping a few of the IT guys here will test the link, or explain to me how he could get a warning message.

...


Work puter here has up to date McAfee protection. I opened the file without warnings. Downloaded the file to desktop and scanned it... "Nothing Found". We don't have free versions of any programs.

What I did not do is try opening it from the desktop and that may be where he got the warning?

[ft laud mike]

Tell him you went to PayPal to submit his refund and it gave you a virus.

:rofl:

[island14]

Work puter here has up to date McAfee protection. I opened the file without warnings. Downloaded the file to desktop and scanned it... "Nothing Found". We don't have free versions of any programs.

What I did not do is try opening it from the desktop and that may be where he got the warning?


Thanks for downloading, there is no virus.. :seasix:

It makes no difference if its opened or not, the guy just made this up to try to get the money back.



I knew a guy years ago that use to call all the 1-800 numbers on cans, and cartons of about anything to complain about things he made up.

I think he told Campbells Soup he found a fly in it, stupid stuff like that...

It was like a hobby to him. :confused5:

Most places just give in and send coupons for free replacements in ten fold to save the argument.



I don't want to be taken by some scammer just because he makes threats.

[99 pewtercoupe]

I knew a guy years ago that use to call all the 1-800 numbers on cans, and cartons of about anything to complain about things he made up.

I think he told Campbells Soup he found a fly in it, stupid stuff like that...

It was like a hobby to him. :confused5:

Most places just give in and send coupons for free replacements in ten fold to save the argument.


Years ago I had an uncle who did that. He would write letters to companies. It was kind of a hobby for him. He used to talk about all the free stuff or great coupons he got as a result

[Mike Mercury]

http://www.humorhound.com/wp-content/uploads/2008/12/micheal-jackson-pdf-demotivational-poster.jpg

[1911fool]

You have a cool site. How did you acquire all that? Is it from years of collecting or did you have to buy it all? I've always wondered how guys gets all those manuals.

[Kerrmudgeon]

I'd say screw him Tim. No matter what business you're in you will meet assholes like this looking for a free ride. :slap:
BTDT. :mad:

[Jeff '79]

Tell him that you'll first need a picture of him holding a fish over head and a red circle painted on his teat.

:rofl::rofl:

That Y2K guy seems to have the correct answer...
You may have to respond to a PayPal inquiry, but digital shit isn't refundable.
If he contests the charge on his credit card and lies that the product was never delivered, that may be a different story though.
What a douche bag.:spdchk:

[island14]

You have a cool site. How did you acquire all that? Is it from years of collecting or did you have to buy it all? I've always wondered how guys gets all those manuals.

I started off with a just few large manuals and divided it into info that was specific to peoples needs for their own Cars.

Sold it as reprints on ebay then eventually scanned and went digital since the mail times are so slow from here.

Over time I kept buying original manuals on ebay scanning them, and added to my library.

Since then I have also took in a lot of other peoples stuff in trade, swapping cost me nothing and it is always nice to get new things for my collection.

Also find some stuff in torrents now and then, after awhile no one is seeding anymore so I'm the last guy to have it. :)

Eventually I will make a new site and give everything away free, and just take the Adsense income from the Ad clicks.

For now we still need it to buy rice, and pay the bills. :D

I still have a huge library of original manuals, and need to sell them off as I have no need for them once scanned.

Many are too large to be worth the high cost of shipping.. so will probably end up as fire starters for the cook stove.

[Torqaholic]

Cook? Don't you just suck the eyeballs out of the fish and toss them back? Not native enough yet? :rofl:

[OddBall]

I started off with a just few large manuals and divided it into info that was specific to peoples needs for their own Cars.

Sold it as reprints on ebay then eventually scanned and went digital since the mail times are so slow from here.

Over time I kept buying original manuals on ebay scanning them, and added to my library.

Since then I have also took in a lot of other peoples stuff in trade, swapping cost me nothing and it is always nice to get new things for my collection.

Also find some stuff in torrents now and then, after awhile no one is seeding anymore so I'm the last guy to have it. :)

Eventually I will make a new site and give everything away free, and just take the Adsense income from the Ad clicks.

For now we still need it to buy rice, and pay the bills. :D

I still have a huge library of original manuals, and need to sell them off as I have no need for them once scanned.

Many are too large to be worth the high cost of shipping.. so will probably end up as fire starters for the cook stove.

You're living the life! :cert: :seasix:

[Kerrmudgeon]

I started off with a just few large manuals and divided it into info that was specific to peoples needs for their own Cars.

Sold it as reprints on ebay then eventually scanned and went digital since the mail times are so slow from here.

Over time I kept buying original manuals on ebay scanning them, and added to my library.

Since then I have also took in a lot of other peoples stuff in trade, swapping cost me nothing and it is always nice to get new things for my collection.

Also find some stuff in torrents now and then, after awhile no one is seeding anymore so I'm the last guy to have it. :)

Eventually I will make a new site and give everything away free, and just take the Adsense income from the Ad clicks.

For now we still need it to buy rice, and pay the bills. :D

I still have a huge library of original manuals, and need to sell them off as I have no need for them once scanned.

Many are too large to be worth the high cost of shipping.. so will probably end up as fire starters for the cook stove.

Is there no copyright on all of this stuff? :bigears:

[island14]

Is there no copyright on all of this stuff? :bigears:

No one supports the old stuff, or gives a shit about it.

Porsche was the only one to ever email to complain, so I removed their stuff.

What I do is collect mostly old stuff that no one supports, and put the info out there cheap.

Kinda hard to find a lot of info out there for an old 1930's Auburn, or AutoCar. :seasix:

Most people are happy to find it, and thank me for taking the time to make it available.

I also have a Monthly opt in email list that I send free download Auto related stuff out to.
(about 1500 people)

Wanna join my mailings? :D

:cert:

[island14]

Cook? Don't you just suck the eyeballs out of the fish and toss them back? Not native enough yet? :rofl:

No one takes the time to gut and clean fish around here.

Rinse it off and just throw in on the grill. :seasix:

Some people around here even eat the guts and head..

http://64.19.142.10/bantayan.island-enterprizes.com/images/photoalbum/album_6/fishing-bantayan-island-028_t2.jpg

http://64.19.142.11/bantayan.island-enterprizes.com/images/photoalbum/album_6/fishing-bantayan-island-029_t2.jpg

http://64.19.142.13/bantayan.island-enterprizes.com/images/photoalbum/album_6/fishing-bantayan-island-030_t2.jpg

[Torqaholic]

I like the fins, they're crispy like potato chips (but taste better :D). The cheeks are good. I can eat a whole plate of fish cheeks.

[Fastguy]

I DL'd the Victory manual you sent me (thanks again) and never had any isses. That guy is either scamming you or really has a virus and he is trying to explain it to his wife/boss/neighbor about how they got a lesbian midget porn virus on their computer.

[Jeff '79]

I like the fins, they're crispy like potato chips (but taste better :D). The cheeks are good. I can eat a whole plate of fish cheeks.

You're kidding..... Right?

[Kerrmudgeon]

No one supports the old stuff, or gives a shit about it.

Porsche was the only one to ever email to complain, so I removed their stuff.

What I do is collect mostly old stuff that no one supports, and put the info out there cheap.

Kinda hard to find a lot of info out there for an old 1930's Auburn, or AutoCar. :seasix:

Most people are happy to find it, and thank me for taking the time to make it available.

I also have a Monthly opt in email list that I send free download Auto related stuff out to.
(about 1500 people)

Wanna join my mailings? :D

:cert:

Thanks for the reply Tim, and I would join if I thought I'd use any of it. I have enough originals for my old stuff, and even some NCRS judging manuals.:D

You could always just tell the POS that you have friends in his city that would be glad to come to his house and make sure it works.....:beatup: